Here are step-by-step instructions on how to move your emails from the previous hosting provider:

Option 1: Works in all cases (does not require assistance from your current/old provider)

Set up an IMAP account for each of your mailboxes, using a mail client like Outlook, Thunderbird, etc. 

If you are not sure, ask your old hosting provider what the IP of the IMAP mail server you need to connect to is.

Detailed information on how to set up a POP3 account could be found in the email related articles.

Step 1: Download all your emails locally (including all the folders that you might have, like Sent, Draft, etc.) to your computer using the IMAP accounts.

Step 2: Update the domain name servers (if you haven”t done it yet) to the ones listed in the Hosted Domains section of your hosting Control Panel. 

Step 3: Create all the mailboxes that you will be using via the Email Manager section of the Control Panel.

Step 4: You will now have to create IMAP accounts in your mail client for each of the mailboxes. Please note that the previously created IMAP accounts must remain – do not delete them yet!

Step 5: Once you have the two IMAP accounts for each mailbox, just drag and drop all the messages and folders from the IMAP account with the old hosting provider to the new one. This way you will upload all the emails from your computer to our mail server. 

Option 2 – May requires assistance from your current/old provider

Step 1: Check with your old hosting provider if you can have access to the /mail/ directory. There should be folders for each of your email accounts that you have to download to your computer.

Step 2: Create all the mailboxes that you will be using from the Email Manager section of your Control Panel.

Step 3: Upload all mailbox folders to your hosting account with us, using FTP. The folders could be uploaded directly to the /www/ directory.
Each of your mailbox folders (e.g. mail@my-best-domain.com) should contain the following sub-folders: “cur” and “new”.

Step 4: Go to the File Manager section of the hosting Control Panel and navigate to the directory which contains the uploaded folders from the old hosting provider. 

Copy all the files as follows:
– from /www/uploaded-mail/mail@my-best-domain.com/cur/ to /mail/mail@my-best-domain.com/cur/
– from /www/uploaded-mail/mail@my-best-domain.com/new/ to /mail/mail@my-best-domain.com/new/

If you experience problems – check if /mail/mail@my-best-domain.com/ and the subfolders have permissions 755.

Log into the mailbox and see if the messages were copied successfully.

Repeat the steps for each of your mailboxes.

SPF (Sender Policy Framework) is a way to prevent sender address forgery in emails. SPF will not directly stop SPAM (junk email).

It will give domain owners a way to define which mail sources are legitimate for their domain and which ones are not.

To enable SPF for your domain, go to the Email > SPF Manager section of your Control Panel.

Choose the exact domain name you wish to protect and switch the Status to ON from the drop-down menu next to your domain name.

If you’re using our mail service, all you need to do is check the box labeled “Allow my domain’s MX records only” under the IPv6 field—that’s it!

This means that only the MX records stored for your domain name in the DNS zone will be able to send mail on behalf of your domain name.

If not, here are the required settings for each field:

• Hosts: Fill in a list of all the hosts, which are authorized to send mail on behalf of the chosen domain name, e.g. mail.my-best-domain.com. Separate the hosts with a space or a comma.
• IPv4: Type in the IP address of your SMTP mail server (e.g. mail.my-best-domain.com). Please have in mind that most of the mail servers have more than one IP address and in order to determine all of them, you can use an online tool like the one at https://www.whatsmydns.net/.
• IPv6: Leave this field blank.

Once all the above is done, click on the Edit SPF Protection button. Please note that the SPF Record propagation may take up to 24 hours.

To edit a custom A record, go to My Domains > DNS Records section.

Find the domain/subdomain in the list below and click on it.

Replace the current IP address with the new IP (A record) and click the “Modify” button.

To add a TXT record, go to My Domains > DNS Records and click on the “Add А New Record” button, then select the desired domain from the “Hostname” drop-down menu. If the record will be added for a domain, leave the field before the drop-down menu empty. If it is for a subdomain, type in the subdomain name.

Example: to add a TXT record for my-best-domain.com – just select it from the “Hostnames” menu.
To add a TXT record for webmail.my-best-domain.com – type “webmail” and select “my-best-domain.com” from the menu.
Select “TXT” type of the record from the ‘Type’ menu, then type its value in the ‘Value’ field below.

Example: for TXT the value should look like: v=spf1 mx -all

Optionally you can adjust the TTL settings. Click on the “Add a New Record” button to add your new TXT record.

An Internet Protocol (IP) address is a numerical label that is assigned to devices participating in a computer network. An IP address serves two principal functions in networking: host or network interface identification and location addressing.

The role of the IP address has also been characterized as follows: “A name indicates what we seek. An address indicates where it is.”

By default, your hosting account and all the websites you have with us use the shared IP address of the server – meaning that many websites on the same server reside under the same IP address.

You have the option to use a dedicated IP address and your domain or subdomain will be the only one corresponding to this IP address.

In other words, the dedicated IP address will be reserved just for you not only on our server and network but worldwide on the Internet.

One of the main uses of dedicated IP addresses concerns the installation of SSL certificates that are required for secure pages.

If you want to have a form on the website that will collect sensitive information, for example, for payments or client accounts, it is advised to have that page secured in order to protect the personal or financial information of your visitors and clients.

Another purpose of using a dedicated IP address is if you need to open your website using the IP address as a URL instead of using the domain or subdomain it is hosted under.

For more information on how to purchase, request and assign a dedicated IP address, please refer to the article How do I get a dedicated IP for my domain/subdomain?

First, make sure that you know where exactly the files for your website are located. Usually each domain/subdomain points to a folder with the same name as the domain/subdomain located inside the /www/ directory in your hosting account.

So, if you want to back up the files for my-best-domain.com, they are most likely located in /www/my-best-domain.com/

Here is how you can back up your files:

Option 1: Go to Files > File Manager.
Select the folder(s) and/or the file(s) that you want to download and click on the Download button (), which is located at the top of the files list or click right button of the mouse to open the drop-down menu. Choose an option and  within a few seconds a windwow appears and asks you if you wish to save the file.

Choose “Save As…” and point the location on your computer where the file should be saved.
You get an archive, which contains all the file(s) and/or folder(s) that you have selected.

Option 2: You can back up your files via FTP. To do this, connect via FTP, using your main FTP account. Once the connection is established, you will see a list of all the domain folders.
Right click on the desired folder, then choose Download*. Your files will start downloading on your computer.

* The exact download process may vary depending on the FTP client that you use. For further information, please refer to: How to connect via FTP and upload/download files?

Option 3: In case you would like to create a .zip archive of your files, but instead of downloading it locally to your computer, you want to keep it on the server, here is what needs to be done:

1. Go to the File Manager section and access the folder where the files are located. Via the “Create New File/Folder” options at the top, create a folder called “BACKUP“.
2. Use the “Select all” option, then leave ONLY the folder “BACKUP” unchecked. Copy the files to the newly created folder “BACKUP“.
3. Create a file called zip.php into the same directory where the folder “BACKUP” is located and include the code:
   
   <?php exec(“zip -r BACKUP BACKUP”); ?>
4. Open http://my-best-domain.com/zip.php * in a browser and the script will create an archive of the “BACKUP” folder.

*IMPORTANT: The exact URL of the script depends on the domain and the folder where the files are located. What is important is that you run the script by accessing it through the web.
If you go back to the File Manager section, in the folder where you created the zip.php file, you will find a file called BACKUP.zip – this is in fact the archive with your files” backup.

As a client hosted on our servers, you can choose between two database solutions – MySQL and PostgreSQL (not all hosting plans support PostgreSQL, though).

First, let’s consider the similarities.

Both databases are open-source, supported by contributors and developers on a voluntary basis and are offered free of charge. Both are relational database management systems (RDBMS), PostgreSQL being focused on the object-oriented database model.

MySQL gets the first open-source database market share spot, while PostgreSQL occupies the third position, lagging behind Microsoft SQL server, another free SQL developer.

MySQL is the most popular open-source database management systems, due to its ease of use and speed of performance. All the scripts offered by our 1-click Web Apps Installer tool are fully MySQL-compatible.

Also, MySQL is cross-platform, which means that you can design your database application on a Windows or Mac computer and then host it on our Linux OS server with the same success.

IT companies known to use MySQL include Yahoo!, Cisco, Sabre and Slashdot.

Here is why you would want to choose MySQL as your database solution:

• Broader support;
• Simpler database design will less coding;
• MySQL’s replication is much better than the one provided by PostgreSQL and there’s only one way to do it, while PostgreSQL has lots of different replication; systems, thus unnecessarily complicating the process;
• You can easily create basic web-driven websites;
• MySQL is faster than PostgreSQL;
• Data Integrity – PostgreSQL is at a disadvantage because it wants your data to be correct by enforcing constraints. MySQL has limited referential constraints;

PostgreSQL is also a cross-platform database.

It is the choice of developers who want more flexibility and features, currently not supported by MySQL, like async notifications, OO (Inheritance of tables), transactional DDL statements, triggers (supported by MySQL 5.x), foreign keys (supported by MySQL 5.x) and full implementation of sequences.

Additionally, if you are planning a migration from Oracle, DB2 or MSSQL, PostgreSQL follows many of the SQL ANSI standards, thus allowing the creation of complex SQL commands, available with the proprietary database solutions.

To summarize, the need for the following components should draw your attention to PostgreSQL:

• Complex rule sets (business rules, for example)
• Use of procedural languages on the server
• Complex database design
• Use of geographical data

More specific comparative tables are provided at the following addresses for further reference:

http://www.postgresonline.com/journal/index.php?/archives/51-Cross-Compare-of-SQL-Server,-MySQL,-and-PostgreSQL.html#extended

In a broader perspective, the mailing list is a group of names and addresses that can be used for distributing materials such as newsletters, periodicals or advertising.

In the light of our web hosting services, the mailing list is comprised of email addresses that can be reached by sending a single message to the address of the mailing list.

There are two general types of mailing lists. The first one is the announcement list, which is closer to the original meaning of a mailing list where a group of people are recipients of the same materials.

The second one is the discussion list and its name suggests that all the members of the list can use the list to communicate with each other.

The use of mailing lists nowadays is quite common and it has many applications.

For example, in a given organization each department may have a separate mailing list to share information – tasks, results, etc.

Or, for instance, customers of an online shop may want to receive updates when new items are posted.

Another advantage to using a mailing list with our services is that the hourly limit of outgoing emails does not affect the mailing lists.

If your hosting package does not include a dedicated IP address, then you can easily obtain one as an upgrade.

In order to do that, go to the Add or Upgrade service(s) section located on the left side of your screen.

Once in there, find the line that says IP Addresses, select the amount of IPs that you wish to purchase, choose a payment method that is most convenient for you and click Continue to place the payment.

The price for every additional service, including the dedicated IP addresses, is calculated on a monthly basis for the remaining months until the expiration of your hosting package. For instance, if your account expires in 3 months’ time, then the price for the additional service will be calculated for three months only. Once your account expires, you will be able to renew the add-ons, along with the hosting plan itself.

Once the payment has been placed and approved by our Sales Department, you will be able to see the ordered IPs in the Account Usage table marked as Available. Also note that a new section Dedicated IPs will appear under the My Domains menu in your Web Hosting Control Panel once you order an IP address.

Ordering an IP address does not automatically assign it to your hosting account. Whenever you wish to put an IP address into use, just go to the My Domains > Dedicated IPs menu and click on Request IP Address. Once you do that, an IP address will be assigned to your account and you will be able to use it as you wish.
Every IP that you assign to your account will be shown in the list right below the Request IP Address button in the Dedicated IPs section. Also, when requested, the IP addresses will be marked as In Use in the Account Usage table on the left.

NOTE: Clicking on the Request IP Address button will only assign one IP address. If you have ordered multiple IP addresses, then you will have to request them one by one.

After the IP address has been purchased and requested, you can assign it to a specific domain/sub-domain name that you are hosting under your account. This is done through the Subdomain Manager (My Domains > Hosted Domains). There you’ll see a button for creating new subdomains and a list of all existing ones.

When creating a new subdomain, you can specify an IP address for it, selecting it from the IP Address drop-down menu. If you wish to assign an IP to an already existing name, simply use the Edit button next to the subdomain in question. Again, to assign an IP to this specific subdomain, just select it from the IP Address drop-down menu and click Add a Host to confirm the change.

Note that every time you change an IP address, the system needs up to 10 minutes to update the new information. There is also an additional propagation time, which could be up to 24 hours.

IMPORTANT: The “www” subdomain is a default subdomain of your domain. Changing the IP address for the “www” subdomain also changes it for the domain name itself. In other words, if you wish to change the IP of my-best-domain.com, then simply change the IP of www.my-best-domain.com.

We offer a 30-day money back guarantee period for all shared hosting plans.

If you are eligible, please open a ticket from the button below or from Help Center -> My Tickets -> Open Support Ticket as an official request for a refund and we will issue the refund within the hour.

As the domain names are non-refundable, we will keep the domain fee and refund the rest in case that you have ordered a domain at a promotional price. All hosting plan renewals are non-refundable.