To order an ID protection service to a domain or group of domains, please follow the steps:

1. Go to My Domains > Whois Privacy Protection section. In the “Domain” column, select the ones which you need to protect, and mark their checkboxes. Click on the Whois Privacy Protection icon.
2. In the “Order Whois Privacy Protection” page you need to choose a payment method. When ready press the “Continue” button.
3. Ones the payment is completed the domain’s WHOIS Data shield will be activated.

Note: If you want to add Whois protection service only to a single domain name you can also click on its corresponding “Order Whois Privacy Protection” icon.

A manual payment is required to create a subscription for the next billing period of any domain or hosting plan.

You can view or cancel your subscriptions at any time from your Control Panel. Simply hover over your name in the top-right corner and select Recurring.

If you wish to keep the subscription but change its funding source, go to the same section and click Change. A small pop-up window will appear, allowing you to choose a payment method: PayPal, FirstData (credit and debit cards), or WorldPay (American Express cards).

After proceeding, you will be redirected to the payment page, where you must submit a $0.00 payment. This manual payment acts as an authorization, allowing us to automatically charge your selected payment method when your domain or hosting plan is due for renewal.

Our payment processors allow us to take payments for one year at a time only.

You can renew the hosting plan for a few years, but you will have to make a separate payment for each year.

A quicker way would be to fill your client wallet with the needed amount and then use the “Wallet” payment option on the payment page.

This will save you the time and efforts needed to enter your card details a few times in a row. 

If your domain is registered through our company and you want to transfer it away, log into your hosting control panel, go to My Domains -> Registered Domains and click on the EPP icon.
The transfer code, which some companies also refer to as an authorization key or domain password, will be sent to the Registrant contact email address associated with the domain.
You can double-check the email address in the same section by selecting the domain and clicking on the Change WHOIS button.   

Unlike your username (login name), the password for your Control Panel can be changed at any time.

To update your password, move your mouse over your name in the top-right corner of the Control Panel and select Change Password from the menu.

You will be asked to complete the following three fields:

• Current Password — enter your existing password
• New Password — enter your new password
• Re-type New Password — confirm your new password

After filling in all fields correctly, click the Change button at the bottom of the form to complete the process. Your new password will take effect immediately.

If you do not remember your current password, you can use the Forgotten Password link on the login page to reset it. Alternatively, you may contact our Support team by opening a support ticket.

To open a ticket, go to the Help menu (Help Center → My Tickets → Open a New Ticket) in the top-right corner of your Control Panel, or use the button below.

Domain contact details are publicly displayed in WHOIS lookup databases and must remain accurate and up to date at all times.

To prevent third parties from viewing your personal or business information, you can enable ID Protection from your Control Panel by going to My Domains -> Registered Domains. Domains that support this feature will display an ID Protect icon next to the domain name. Please note that some domain extensions do not allow WHOIS data to be hidden, so ID Protection may not be available for all domains.

ID Protection—also known as Domain Privacy or WHOIS Privacy Protection—helps reduce spam, prevent identity theft, and protect your contact information from public exposure.

If the contact details for any of your domains are currently hidden by WHOIS Privacy Protection and you need to make them visible, you can easily disable this feature from your client area. To do so, navigate to My Domains > Registered Domains > WHOIS Privacy Protection, then locate the domain you wish to manage and click the ID Protect icon next to it.

A small pop-up window will appear, allowing you to disable privacy protection for that specific domain. Once disabled, your domain’s registrant, administrative, and technical contact information will become publicly visible in the WHOIS database.

Please keep in mind that disabling WHOIS Privacy Protection may expose your contact details to the public, which can result in increased spam emails, phone calls, or unwanted solicitations. In some cases, however, turning off privacy protection may be required for domain transfers, ownership verification, SSL certificate validation, or compliance with certain third-party services.

You can re-enable WHOIS Privacy Protection at any time by following the same steps, provided the service is available for your domain extension.

The EPP code, which may also be called a domain password or an authorization key/code, is a special code that is required in order to transfer a domain name from one registrar company to another.

You can obtain the EPP transfer authorization key from the company you registered the domain name with.

If you want to transfer a domain name to us, you will be required to enter the code during the order process.

If you are trying to transfer a domain name away from us or you simply want to acquire the EPP transfer authorization key of a domain name that is registered with us, you can do that via the Domain Manager section (My Domains > Registered Domains) of your Control Panel.

Next to each domain name there are three icons – you must click on the EPP icon.

Once you click on the EPP icon you will see a small pop-up window with the following text “From here, you can request the EPP Key for your domain name. This key is needed if you want to transfer your domain name to another registrar.“, click on the button Request EPP.

After you click on that button, the EPP key will be sent via email to the registrant contact email address specified in the WHOIS record of the domain name.

If you do not receive the EPP transfer authorization key within one hour, please make sure that you have provided a correct e-mail address in the WHOIS record.

If you need to change that e-mail address, please refer to the article How to change the WHOIS details of a domain name?.

You cannot obtain the code and transfer a domain that you do not own already.

Registrar Lock is an additional security feature available for some of the domain TLDs that we offer (.com, .net, .biz, .org, .us, .in, .me, .tv, .cc, .nu, .asia).

This security feature prevents domain name transfers. That way nobody can transfer your domain name and seize control over it without your authorization. The Registrar Lock function can be enabled or disabled by the domain owner. By default, newly registered domains are locked by our system but they could be unlocked at any time.

If you are trying to transfer a domain name to our company and the domain name status is “locked” or “transfer prohibited”, you must contact your current registar and request to have the domain name unlocked for transfer.

If you are trying to transfer a domain name away from us or simply want to unlock a domain name that is registered with us, you can do that from My Domains > Registered Domains. 

Next to each domain name there are several columns with corresponding icons underneath each of them. The very first one is the Status column. There you must click on the Registrar Lock icon:

Once you click on that button you will see a small pop-up window that displays the current status of the domain name. Next to it there is a button that reads Lock or Unlock, depending on the current status. Clicking on that button changes the status of your domain name.

IMPORTANT: To ensure the safety of your domain names, it is strongly recommended that you keep them locked at all times unless you intend to transfer a particular domain name.

NOTE: If you do not see a padlock next to the domain, it means that the domain extension does not support this feature and a transfer is done either with a transfer code or via email approval. If you are not sure how to transfer away your domain, feel free to open a ticket from the Help section located on the top right of your hosting control panel.

A domain name transfer involves a domain name that you’ve already registered with another company but wish to transfer over to us. 

There are four general requirements for a successful transfer of a domain name to go through:

1. The domain name must be at least 60 days old – should not be registered less than 60 days ago
2. The domain name must be unlocked for transfer (For more information, please refer to: How to lock/unlock a domain name?)
3. The domain”s EPP transfer authorization key must be provided (if the given TLD supports such) – it could be acquired from the domain name’s current registrar (For more information, please refer to: EPP (authorization code))
4. The transfer verification emails must be responded to – they are sent within 24 hours after the domain transfer is initiated to the Administrative Contact email address specified in the WHOIS record of the domain name

Once the domain transfer is confirmed by following the instructions in the transfer verification email, the transfer procedure becomes fully automated and may take 3-5 business days to complete.

Some specific domain types (TLDs) have different requirements for transferring a domain name. Some TLDs cannot be transferred at all.

However, the afore-mentioned requirements are valid for the majority of the TLDs (domain extensions).